Policy Holders

If you are an existing policy holder and have a general query, please contact us Monday – Friday 9am – 5pm (excluding bank holidays).

Phone: 020 7459 3456
Email: underwriting@collegiate.co.uk

Policy Renewal

We will send you a renewal invitation and proposal form eight weeks prior to the renewal date. Please complete and return your proposal form in good time to allow underwriters to provide your full renewal terms before the expiry of your policy.

Our quotations are valid for 30 days, we therefore do not generally issue renewal quotations more than 30 days prior to renewal.

Some of our insureds may benefit from our Fast Track renewal process, if your firm is eligible for this process we will not require you to complete a new proposal form. We will email your renewal terms approximately 30 days prior to renewal, to proceed with these renewal terms we ask that you complete a short declaration to confirm your last year's income and no major changes to your business.

You can contact our renewals team;

By phone Monday to Friday (except bank holidays) 9am-5pm 020 7459 3456

Or by email renewals@collegiate.co.uk

Please ensure you quote your policy number on all correspondence.

Claims & Notifications

What if something goes wrong?

If you have a claim or circumstance, our experienced claims team is here to help.

You can contact us in two ways:

1. By phone Monday to Friday (except bank holidays) 9am-5pm 020 7459 3550
2. Or by email claims@collegiate.co.uk

Please ensure you quote your policy number on all correspondence.

Policy Changes

If you need to make a change to your policy or if you have a technical query you can contact the underwriting team in two ways:

1. By phone Monday to Friday (except bank holidays) 9am -5pm 020 7459 3456
2. Or by email renewals@collegiate.co.uk

Please ensure you quote your policy number on all correspondence.

Complaints

As a valued client of Collegiate it is important to know if our service falls below your expectations. We promise to investigate your complaint and resolve the problem as quickly as possible.

If you would like to make a complaint about our products or service please contact us:

1. By phone Monday- Friday
9am-5pm 020 7459 3456
2. Or email complaints@collegiate.co.uk

Please view our complaints policy here.